What Airbnb Guests Wish Hosts Knew: Insights from 500+ Reviews
When it comes to short-term rentals, the real experts aren’t just hosts or property managers — they’re the guests. After analyzing over 500 reviews from Airbnb stays across Ontario, we uncovered consistent patterns in what guests truly value, what frustrates them, and what makes a stay unforgettable.
Cleanliness is the First Impression That Lasts
Guests often write about the initial moment they step into a listing. A spotless home sets the tone for a positive stay.
It’s not just about vacuuming — guests notice everything from the scent of linens to the dust on fan blades. Clean bathrooms, fresh-smelling sheets, and sparkling kitchens lead to glowing reviews. Hosts who invest in professional Airbnb Cleaning Services see consistently better ratings.
WiFi: Non-Negotiable in 2025
Whether they’re working remotely, streaming their favourite show, or planning local activities, guests consider WiFi essential. In fact, nearly 40% of complaints stemmed from inconsistent or slow internet.
Smart hosts list their WiFi speed in the description and place the password in multiple visible areas (e.g., welcome booklet, fridge magnet). Consider upgrading your plan if multiple guests are expected.
Comfort is More Than a Mattress
Reviews show that guests mention sleep quality more than almost any other topic. That includes mattress firmness, pillow variety, and blackout curtains. Even small details — like the soundproofing between rooms — make a big impact.
Hosts that include premium bedding, layered blankets, and temperature control options (fans, heaters) are praised repeatedly.
Accurate Photos = Trust
Many negative reviews included phrases like “not as pictured.” Guests expect the home to reflect what they saw online.
Professional photography eliminates surprises and creates realistic expectations. Highlight details like outdoor space, closet storage, and kitchen appliances. Casa Co-Host offers Airbnb Photography Services that turn browsers into bookers.
Clear Check-In Instructions Reduce Stress
Guests often arrive after long flights or hours on the road. Confusion around check-in creates instant frustration.
Make instructions clear, visual, and mobile-friendly. Include photos of the keypad or lockbox, parking details, and what to do if they arrive early or late. Our Airbnb Guest Communication service ensures guests are always informed and supported.
Stocking Basics Goes a Long Way
Reviews often praise hosts who go “above and beyond” — but this often means just being thoughtful. A few extra items can elevate a stay:
- Salt, pepper, oil
- Coffee pods and tea
- Shampoo, conditioner, and body wash
- Laundry detergent
Small gestures like welcome snacks or a handwritten note consistently lead to 5-star reviews.
Local Tips = Local Love
Guests want to feel like insiders. Providing a personalized Airbnb Welcome Guide with restaurant suggestions, hidden gems, and transportation info helps them explore the area confidently.
Some of the best-reviewed properties offered curated Google Maps, laminated guides, or even QR codes linking to recommendations.
Fast, Friendly Support Wins Every Time
Mistakes happen. A power outage, a missing towel, or a lock issue can ruin a stay — unless it’s handled well.
The speed and tone of a host’s response are more important than the problem itself. Friendly, quick communication turns a mishap into a moment of care. Casa Co-Host’s 24/7 management team ensures guests never feel neglected.
Final Takeaway: Listen to Your Reviews
Hosts often underestimate the goldmine of insights sitting in their guest feedback. By paying close attention to reviews — and proactively addressing issues — you can transform your listing into a five-star experience.
Want help implementing these changes? Reach out to Casa Co-Host to get a personalized audit of your Airbnb property and learn how we can elevate your guest satisfaction.
📞 Call us at 289-778-4678
